WHEN WILL MY ORDER SHIP?
We ship most orders within 1-2 business days. You will receive tracking information (emailed to the address entered at checkout) as soon as your item ships. For holidays, due to high order volume, we ship most orders within 3-5 business days unless otherwise stated.
WHAT ARE YOUR BUSINESS HOURS?
Our business hours are Monday-Friday 9:00 AM to 5:00 PM. We are closed on all national holidays.
I RECENTLY ORDERED THE WRONG COLOR, SIZE, ETC. HOW DO I CHANGE THE ITEM?
No problem! Click here to explain what you need and we will make the change for you. The sooner you can send the email to make the change, the better, as we try to ship orders as quickly as possible. If we ship the order before we are notified, you will need to return the item to us.
HOW DO I FIND OUT ABOUT UPCOMING SALES AND PROMOTIONS?
We post exclusive sales and promotions through social media. Follow @northcarolinaco on Instagram to stay in the loop!
I HAVE A PROMO CODE, BUT IT’S SAYING THE CODE IS INVALID. HOW DO I REDEEM THE CODE?
Make sure that you are typing the code in exactly as it was given to you. The codes are sometimes case sensitive, so capitalization matters. If this doesn’t work, click here and complete the form with the code you’re trying to use, and we will resolve the issue.
I’M TRYING TO USE A COUPON CODE, BUT THERE IS ALREADY ANOTHER ONE SAVED ON MY COMPUTER. HOW DO I GET RID OF THE OLD ONE?
Try deleting your cookies and clearing your cache; this should remove all codes from the system. If that doesn’t work, click here and send us a message, and we’ll make sure the coupon is applied!
I’M TRYING TO PLACE AN ORDER ONLINE AND IT KEEPS TELLING ME MY POSTAL CODE DOES NOT MATCH/EXIST/ETC WHAT DO I NEED TO DO?
We suggest entering an alternate address, while including the address you’d like the item shipped to in the notes section. We’ll make sure it gets to the right place!
I WAS CHARGED MULTIPLE TIMES FOR ONE ORDER WHEN I ONLY WANTED TO PLACE THE ORDER ONCE. HOW DO I GET THIS FIXED?
Check and see if the transaction is showing up in your account as a pending transaction. If it is, you have not actually been charged for those amounts if the order only went through once. When a customer tries several different zip codes or names for a card, it will sometimes show up as a pending transaction and then disappear. Please click here explaining the situation to verify that this is in fact the case.